The 5 P's Of Product Support
Product support is a client-facing role that can sometimes be a bit chaotic, depending on the demands of the client and the extent of the issues that surface. Keeping a positive attitude and a strong work ethic is pertinent to succeeding in the role. There are a few key points to keep in mind and focus on to ensure personal success and a satisfied client:
Developing Effective Behavioral Change Technology
Many industries now use technology as a tool to alter human behavior, so for technology development agencies to stay competitive it is paramount they understand the concept of Behavioral Change Technology and have the ability to implement it. Powerful consumer electronics, ubiquitous satellite Internet connections, and interactive software applications have changed the way we behave. The field of Behavioral Change Technology (BCT) emerged to design systems specifically for making targeted behavioral changes. These systems are often used to improve the health or wellbeing of their users; because of this, industries such as healthcare and wellness/fitness began to implement these systems as services for their customers.
Exploring ActiveWeb pure RESTful possibilities
In this article we will explore ActiveWeb functionalities to expose a pure JSON based RESTful API: ActiveWeb "...is a Java framework for rapid development of web applications", and our goal here is to take advantage of its lean approach to implement a simple project and demonstrate adherence to REST principles. We are not providing guidelines or best practices, rather exploring different ways to achieve RESTful compliance in a JavaLite based web application.
Does your manager play checkers or chess? Expect it to impact performance.
At ThinkTime, we obsess about how to help managers be more effective. We know the stakes are high in the competitive Task Management and Help Ticketing spaces in which we play. What we've learned is that when our employees are embraced for being unique and different, it translates into empowerment. For us, this means our employees’ productivity stays high as they work to make our cloud-based products extremely powerful, easy to use, and intuitive.
Leaders Are Made
When I first interviewed for my position at Productive Edge, I was asked, "What do you think is your biggest weakness?" My answer to this was honest, "I am not a natural-born leader." I am not assertive or bold and I am not the greatest teacher. However, what I have come to find is that great leaders are not born, but made. They are made by other great leaders.