Minimizing Costs, Maximizing Revenue, and Enhancing Customer Experience for Health Insurance Companies
Another factor important to health insurance providers is the improvement of operational efficiency. Not only are organizations able to decrease their process times through automation, but they can also reduce their overhead costs. In part, this is because automation allows them to improve their utilization of skilled individuals for more difficult tasks.
Why Personalized Search Experience Matters
The new norm for the online search experience As software technology progresses through the years, the standard for the online search experience also increases. Personalization in the search experience is important because customers want it, and it can bring enterprises a multitude of benefits.
Is your organization ready for a DXP?
Interest in digital experience platforms (DXP) already was building in early 2018, when Gartner, Inc. released its first Magic Quadrant analysis. That important, in-depth look at the companies and toolsets in the category prompted questions from companies looking to improve their customer experience.